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ILE282: ENGINEERING MANAGEMENT (2nd Assignment) 2.9 Question Answers

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2.9 The Office Equipment Company is headed by Glen Jordon, President, who is supported by four people: Ray Fisk, VP Sales, Terry Buford, VP Manufacturing, Fred Hunter, Director of Research, and Bob Christian, Director of Corporate Planning. The company has produced typewriters, calculating machines (desktop with paper tape), accounting machines, and tabulating equipment in the last 40 years. Until two years ago, the company performed well, based on A. Reputation for quality products and services. B. Sales increases over the years. C. Rate of return better than others. D. Engineering research concentrated on improving existing machines, with new models every few years by introducing small incremental changes. However, there had been some significant changes in the last two years. For example: A. Typewriters sales continued to increase. B. Sales of accounting machines and tabulating equipment become stagnant. C. Sales of calculating machines dropped more th.....

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ILE282: ENGINEERING MANAGEMENT (2nd Assignment) 2.6 Question Answers

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2.6 Quality may be defined differently by different people in a company. Explain why that is usually the case. Which quality definition is the correct one for the company to adopt?   ANS: Quality is a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people. Producers focus on specifications while consumers focus on fitness for use. The company should adopt the one that covers both the producers and service sectors. Quality of a product or service is its fitness for meeting or exceeding its intended use as required by the consumer.

Engineering Management Homework Questions Answers Question#5.8

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  Engineering Management Homework Questions Answers Question#5.8   1. Two junior members or the production department unexpectedly come in to see you, the production director, to complain that their manager, who reports to you comments discrimination, practices favoritism, and misuses company facilities for possible personal gain. How would you handle this complaint?   Answer 1   1. Develop fair rules and consequences------------proper rules and regulations should be made and it should be followed and punnishment should be given on violation of rules and regulation. 2. clearly communicate policies--------------communication is the key link to sucessful disciplinary process.Rules and consequences must be well known by both those who apply them and those who subject to them. 3.Conduct a fair investigation-------------- listen to the accused employee story first. A preliminary interview should be conducted before giving punnishment to t.....

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Engineering Management Homework Questions Answers Question # 5.7

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    Question # 5.7   The Production department is undergoing an upgrade of its automation program. It has a conflict which needs to be controlled and managed. The line supervisor wants to standardize on machines supplied by an American vendor, as his people will eventually use them. The Automation Team leader believes, on the other hand, that the Swissmade machines would result in greater productivity. Being a specialist in automation, she was brought in to the department to find ways of significantly improving productivity. The department head is at loss of what to do, as these two experts fight out in a staff meeting. He regrets that he has not kept up himself with the automation technology to enable him to arbitrate on the best way going forward. What should the department head do now?   Answer: The department head should show the qualities such as listening skills, better understanding, maturity and leadership too. First, he should giv.....

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Engineering Management Homework Questions Answers Question#5.6

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  Question # 5.6 The company president has noted a constant increase of reports passing on to him, many of them in traditional mails, others through the company’s Intranet. Most of these reports remain unread. He could find time to browse through some of them on airplanes, when he traveled for business. It has clearly become difficult for him to keep track of all developments due to an information over-load. However, he does not want to abandon his personal objectives of being constantly informed, or to ask his VP’s for summaries of major developments. What are the alternatives open to the company president?   Answer:   According to me this challenge can be handled by throwing light at some of these points : -Prioritisation- first and foremost step to get everything done ethically privatisation. The president must categorise the most important ones to be superior than the less important ones. - trust in delegation - practically it is a.....

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Engineering Management Homework Questions Answers

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Assignment # 1: Engineering Management Due Date: Saturday 10/10/2015 Please answer the following four questions: Question 1 Tom Taylor, the Sales Manager, was told by his boss, Carl Bauer, to take an order from a new customer for a batch of products.  Tom knew that the products involved would only partially meet the customer’s requirements and that Carl knew that.  But, Carl insisted that the order was too valuable to lose. What should Tom do? SOL.     There are four reasons why Tom Taylor takes the order as directed:   A.  It is not an accepted practice in the U.S. to disobey one’s boss. Insubordination is a valid cause for instant discharge.   B.  There is a chance that Carl Bauer knows something about this customer that Tom does not.   C.  Tom’s understanding of the customer's requirements could be outdated.   D.  Should this new customer become dissat.....

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